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Frequently Asked Questions

Why not just tell people before I depart?

There are many reasons why people don't tell their friends and family where they're going before they set out. Sometimes it's simply because they want to be free to change their plans. Another reason is that they don't want their friends and family to worry about them - needlessly.

Using SendanSOS.com offers several advantages:

  • You can avoid worrying your emergency contacts until there is an emergency!
  • You can easily change your travel plan.
  • The travel plan is in writing - not just verbal and easily forgotten or muddled.
  • The service can notify many emergency contacts - simultaneously.

I have a Satellite phone or Emergency Locator Beacon, why do I need SendanSOS.com?

These are good tools to help improve your safety. You should continue to use them.
Even if you do have these tools you may still find SendanSOS.com a useful service to handle scenarios such as:

  • You become unconscious (medical or accident cause).
  • Your emergency equipment is damaged or fails to operate.
  • You become separated from your emergency equipment.
  • You're held against your will.
  • You're trapped underground!

How much does it cost?

  • Joining is free and we give you an initial 5 SOS Credits.
  • Each message in a travel plan uses one SOS Credit.
  • If you run out of SOS Credits you can purchase 50 SOS Credits online for US$9.95.

How can I earn SOS Credits?

If a person who is not a member accepts your invite to be your emergency contact, or accepts your offer to be an emergency contact for them, we will add 5 SOS Credits to your account.

Can I gift my SOS Credits?

Yes! If you click the Gift SOS Credits you can choose one of your emergency contacts (or people you are an emergency contact for) to receive some or all of your SOS Credits.

How secure is the SendanSOS.com service?

The only personal information SendanSOS.com collects about you are your name and email address (and mobile number if you want to use SMS).

SendanSOS.com's reputation and credibility are built on protecting your personal information. Please see our privacy statement for details.

How reliable is the SendanSOS.com service?

The best answer to this question is that using the service clearly improves your travel safety. We've never lost a meesage, but there will always be factors outside our control. Please see our terms of use for details.

Will you send me a reminder to sign back in after my trip incase I forget?

Yes. You can choose to have a reminder sent to you by email and/or SMS anytime before the return date.

Contact us

If you have a question, please send an email to: info@SendanSOS.com

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